Designing Support That Does Not Steal Learning
When I was a student, I often learned from moments that made me think, “What even is this?” If I had to name it, I might call it question-driven learning. I remember investigating things more intensely when I ran into systems that were a little hard to understand, environments that did not work properly, or paths that existed but were not clearly explained by official documentation, rather than when I was given neatly prepared materials and procedures. ...